Shipping Delivery and cancellation 

Shipping policy

Disclosure

This website is operated and owned by Poaceae Lifedesigns (opc) Private Limited, Nashik, Maharashtra, India. The terms “we” / “us” / “our” / “store” / “shop” individually and collectively refers to the brand “Poaceae Lifedesigns” and the terms “you” / “your” / “user” / “customer” refers to the customers / users of this web site. Poaceae Lifedesigns (opc) Private Limited, Nashik, Maharashtra, India offers this website including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated on the website.

 We respect the privacy of our users and the confidentiality of the information provided by you when using the website. By using the web site, you hereby expressly acknowledge, agree and accept the practices described in this privacy policy and agree to be bound by the terms and conditions and other policies thereof. If you do not agree, please do not use or access the website.

We may update this shipping policy from time to time in response to changing legal, technical, or business developments. Your continued use of the website following such changes to the policy constitutes your acceptance of the changed policy and to be bound by such changes. Please regularly check the shipping policy to ensure you are aware of the updated version.

This shipping policy describes the shipping regulations, protocols and disclosure thereof. We encourage you to read this shipping policy very carefully when one accessing the website and oblique or two availing any products offered on or through the website, from any computer, computer device or mobile.

Overview

We are currently shipping all over India. Also, we are working on enabling international shipping soon. We understand how important it is to receive your purchased product in the finest condition timely and hence we work around the clock to try and get you your product safely in the shortest time frame possible.

You agree to provide current, complete an accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your contact number, e-mail address, shipping address, credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed.

Shipping Practices

The Company arranges shipping through reputable logistics partners suited to the nature and dimensions of bamboo furniture, lifestyle products, and structures. Shipping charges shall be calculated based on destination, weight, volumetric measurements, and type of shipment. You acknowledge that shipping arrangements may differ across regions and product categories.

Shipping duration and/or Delivery Timelines

Estimated delivery timelines shall be shared at the time of purchase or quotation. Ready products typically require between 5 and 12 business days for delivery, while made-to-order items may require between 15 and 45 days. Delivery of bamboo structures is subject to project agreements and may vary depending on site readiness and client coordination and cooperation. Delivery timelines are estimates and not guarantees, and the Company shall not be held responsible for delays &/or losses arising from logistic challenges, weather conditions, transport strikes, or other external factors natural &/or manmade.

Depending on the products in your cart, your shipment may be split into two or more packages and shipping dates may vary.

Shipment Tracking

Where supported, the Company shall provide tracking details upon dispatch. You acknowledge that tracking availability may differ across logistics partners.

Shipping charges

All products except those are customized at Poaceae Lifedesigns (opc) Private Limited, Nashik, Maharashtra, India online store are currently offered with free shipping via surface transport ie by road only. Air transport or water surface transport can be arranged on request by customer by email and charges thereof shall be paid extra by customer at the time of placing an order.

Contact

You can reach us at our e-mail address poaceaelifedesigns@gmail.com at or call us at +91 9689 165 028 between our business hours Monday to Saturday 10:00 AM to 5:00 PM excluding Sundays and public holidays in case of any order, return, refund and general inquiries. We strive to answer and fix all queries within 24 to 48 hours or the next working days.